Customer Service Excellence (CSE)

Our customers are at the heart of everything we do here at Beyondly, and we place the upmost priority on our customer service and retention. In 2023 our NPS (net promoter score) was 67 which is testament to our quality service and customer focus. We feel our customer service sets us apart from our competitors and are proud to say we are the only compliance scheme to hold the CSE accreditation.

Customer Service Excellence Certificate

Customer Service Policy

Customer Feedback 2024

Communication Strategy

Equality and Diversity 

Here at Beyondly, we aim to provide a service that does not discriminate against our customers, suppliers or staff in the means, and we treat others with respect and dignity.

Equality and Diversity Policy

Menopause Support

Beyondly is committed to providing an inclusive and supportive working environment for everyone who works here. We encourage an open environment for staff and hold a menopause support group, in which employees can share experiences, challenges and concerns during this time. 

Menopause Support Policy

Investors In People Platinum & Investors In Wellbeing Gold

Investors in People is the UK's leading accreditation for business improvement through people management and provides a wealth of resources for businesses to innovate, improve and grow, with a focus on good people making great business. 

The company has achieved We invest in people platinum accreditation, and We invest in wellbeing gold accreditation. Only 5% of IIP accredited businesses have attained the platinum standard, making this a significant milestone for Beyondly.

We Invest in People Platinum Certificate

We Invest in Wellbeing Gold Certificate

Health and Safety

Providing adequate health and safety to our employees is our highest priority, which is why we fully comply with all health and safety standards including the Health and Safety at Work Act and Fire Safety Order and we regularly educate staff on the importance of health and safety. 

Health and Safety Policy

Matched Funding 

Beyondly is committed to supporting the charitable sector each year. We proudly offer employees the chance to boost their fundraising efforts for any individual charity events they take part in throughout the year by offering matched funding up to the value of £250 per employee per year. 

Matched Funding Policy

Environmental, Social & Governance (ESG)

Beyondly recognises the importance of operating in a socially responsible manner toward our stakeholders, including customers, suppliers, employees, our wider community and the environment. We are a certified B Corporation, and have made a declaration of interdependence committing to this. ESG is embedded through our company values of Trust, Commitment, Respect, Passion and Innovation.

ESG Policy

Living Wage Employer

We are thrilled to be an accredited Living Wage Employer, joining thousands of businesses, across the UK, who believe their staff deserve a wage which meets every day needs.

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Mindful Employer

We are signatories of the Mindful Employer charter to show our commitment to supporting mental health at work. We aim to share mental health awareness sessions with our team each year, and offer support to employees struggling with mental ill health.  

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Disability Confident 

Disability Confident provides employers with the knowledge, skills and confidence they need to attract, recruit, retain and develop disabled people in the workplace.

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Environmental Policy

Beyondly recognises the importance of environmental protection and this policy applies to all activities undertaken by the us, adopting a lifecycle approach to reducing the environmental impact of our services.

Environmental Policy

Environmental Standards- ISO 14001

We encourage all of our suppliers to adopt similar environmental best practices to us; in line with our ISO14001 environmental management system, we are also required to communicate our significant environmental aspects to our suppliers. To read our Supplier Code of Conducts click here.  We have identified these to be as follows:

• Hazardous Waste Disposal: We store, record and dispose of waste through approved processors of hazardous waste.
• Disposal of waste: we segregate and record waste in the following categories; general waste, mixed paper and card, mixed metals, glass and plastics.
• Use of electricity: Emissions from production of electricity in power plants - What we do: we monitor and set targets on our electricity consumption in our PAS 2060 carbon footprint report.
• Office Maintenance: We attempt to avoid pollution or release of chemicals through implementing our environmental policy and using environmentally friendly products where possible.
• Consultancy and auditing: Emissions from travelling to the site of a member - What we do: Ensure travel by train if feasible, minimise the number of onsite audits.
• Compliance services – Beyondly ensure that all re-processors and AATFs are approved by the Environment Agency for all Packaging, WEEE and Batteries services. In doing so we make sure members remain compliant with environmental legislation and minimise the risk of environmental degradation. All other areas of consultancy are completed to the standards outlined in the relevant legislation.

ISO 14001 certificate

Waste Brokers and Carriers Certificate of Registration

If you carry waste on the public highway, you must have a valid Waste Carriers Licence. This applies to any business that transports, buys, sells or disposes of waste or arranges for someone else to buy, sell or dispose of waste.

Waste Brokers and Carriers Certificate 

Certified B Corporation

We ensure that our business positively impacts all and in September 2022 we achieved B Corporation certification with an overall B Impact Score of 85.7. The B Corp movement works to build a network of businesses effectively balancing people, planet and profit.

B Corp Certificate

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EcoVadis Silver Medal 

In February 2024, we received the prestigious EcoVadis Silver Medal, placing us among the top 15% of companies assessed in the past 12 months.

We were evaluated against Environment, Labor and Human Rights, Ethics, and Sustainable Procurement criteria. We are delighted to have received an overall score of 67/100, specifically placing us in the top 8% of companies rated by EcoVadis in the ‘Other professional, scientific and technical activities’ industry, with a notable achievement of being in the top 3% for the Environment criteria. Read our full report by clicking the click below. 

EcoVadis Performance Overview

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Better Business Act

We joined the Better Business Act coalition in 2022 because we believe the world needs every business at its best - creating good jobs, helping to fix pressing problems and adding value to society. This aligns with our company vision of creating a better, fairer, sustainable world for all. 

Beyondly is joining hundreds of businesses calling for a straightforward legislative solution. The campaign seeks to amend Section 172 of the Companies Act, to ensure that company directors are responsible for advancing the interests of shareholders alongside those of wider society and the environment. 

Our company is encouraged by the fact that the Better Business Act is a business-led campaign, driven by leaders who recognise that the law has fallen behind business culture and who have proven that this approach to business works for everyone.

We encourage other businesses to join the collation and become a supporter of the Better Business Act to help move this campaign forward. Its as simple as completing this form.

We believe that the Better Business Act is a unique opportunity to demonstrate UK leadership on the global stage – creating a competitive advantage, driving innovation, accelerating progress to net zero, and aligning with the government’s ambition to build back better. 

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Business Declares

We joined the fast-growing network of businesses who acknowledge the Climate and Ecological Emergency in 2022. A coalition of the willing; looking to collaborate and accelerate action whilst continuing to highlight the challenges and uncomfortable truths in paramount existence on our planet.

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Zero Hour

We are excited to be part of 268 well respected signatories who support for a new law to tackle the climate and ecological emergency. Zero Hour is the campaign group behind the Climate and Ecological Emergency Bill (The CEE Bill). 

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Race to Zero

Beyondly joined the Race to Zero in 2022, a coalition committed to take rigorous and immediate action to halve global emissions by 2030 and deliver a healthier, fairer zero carbon world overtime.

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The UK Plastics Pact

Beyondly is a proud supporter of the UK Plastics Pact, led by WRAP. The UK Plastics Pact is the first of a global network of Pacts enabled by the Ellen MacArthur Foundation's New Plastics Economy initiative. It brings together businesses from across the entire plastics value chain with UK governments and NGOs to tackle the scourge of plastic waste.

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Textiles 2030

Beyondly is proud to be a Commercial Affiliate of WRAP’s Textiles 2030. Textiles 2030 is the UK’s leading voluntary initiative supporting businesses and organisations within the fashion and textiles industry to transition to more sustainable and circular practices by the end of the decade.

As a commercial affiliate, Beyondly are committed to be a force for good in the textiles circular economy and achieve measurable impact against the targets. Within the Textiles 2030 community we will seek opportunities to use our industry and technical knowledge to mitigate the resource, environmental and carbon impact in textile supply chains. We will engage with and guide consumers, to buy, use and dispose of clothing and textiles products in a way that support a just transition to circularity.

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Quality Management - ISO 9001

We maintain a Quality Management System which meets the requirements of ISO9001:2015 and assists Beyondly in achieving the highest standard of business practices and service offering.

ISO 9001 Certificate

Quality Policy

Business Continuity - ISO 22301

Business continuity planning is vitally important and Beyondly maintains a comprehensive business continuity management system which meets the requirements of ISO22301:2019.

ISO 22301 Certificate 

Business Continuity Policy

Cyber Essentials

We have been successfully assessed as meeting the Cyber Essentials implementation profile, meaning our ICT defences were assessed as satisfactory against commodity based cyber-attack. More information about the certification available here.

Cyber Essentials Certificate

Data Protection Registration 

We take our stakeholders privacy extremely seriously as evidenced within our ICO Data Protection Registration Certificate.

Certificate

Company Insurances 

• Employer Liability 
• Professional Indemnity Liability  

Available on request, please email quality@beyond.ly. 

Retail Suppliers Qualification System (RSQS)

RSQS provides a standard and simple mechanism for collecting and managing third party supplier compliance assurance information within the Retail industry, demonstrating compliance to regulators, internal policies and governance controls.

RSQS Certificate

Here at Beyondly we are committed to maintaining the highest quality business standards with our employees, customers, suppliers and society, treating everyone with the equal amount of respect and dignity they deserve.

We take great pride in maintaining effective policies and procedures, with our supply chain and risk management top of our agenda. We are passionate about raising awareness and educating others in order for create a better, fairer and sustainable future for all.